Eleven10Leather and Designs is a smalls family-owned business. We specialize in the creation of custom leather goods. We are often asked questions about our products and services, so we have compiled this list of Frequently Asked Questions to help you better understand what we do.

We have also included a brief overview of how our business works to guide you through ordering custom leather goods from us.

Frequently Asked Questions

Do We Replace a Lost or Damaged Earring?

At Eleven10Leather and Designs, we understand that accidents happen. If you lose or damage one of your custom leather earrings, we will be happy to replace it for you.

Send us an email with a photo of the damaged or lost earring, and we will check if your damaged earring will be eligible for replacement.

Do We Accept Returns? 

At Eleven10Leather and Designs, we understand that sometimes you may not be happy with your purchase. If that is the case, we are pleased to offer a refund or exchange for most items within seven days of delivery.

Please read through the RETURNS FORM and follow the instructions to verify that your order is eligible for return. All returns must be returned within seven days of delivery with all tags, bags, and boxing (if applicable). Shipping fees are non-refundable.

What Happens When My Address Is Undeliverable?

Since we cover the cost of shipping for our clients, if/when a sent item is returned to us because the address cannot be delivered, the customer will be responsible for the cost of reshipping the order.

If the address is wrong, we must reship the package at the customer's expense. To avoid this, please provide us with the correct shipping address when placing your order.

Can I Cancel My Order?

If you need to cancel your order, please do so within 24 hours of placing it. After that, you will be charged an $8.00 restocking fee. We cannot refund you if you cancel your order after 15 days.

We take the fraudulent activity seriously at Eleven10Leather and Designs, and customers who engage in this behavior will be banned from making future purchases on our website. If you have any questions or concerns, please do not hesitate to contact us.

Can My Expedited Shipping Order Be Cancelled?

If you need to cancel your expedited shipping order, please do so within 24 hours. If more than 24 hours have passed, the order may not be withdrawn because it has likely already been processed and is in transit.

If you would like to return your order after receiving it, you are welcome to do so, but you will not receive a refund for the expedited shipping charges.

When should I Expect My Refund?

You expect to receive what you paid for when you make a purchase. And when it comes to refunds, that's no different. So it's important to know what to expect regarding timing and process.

Here at Eleven10Leather and Designs, we want to make the refund process as smooth as possible for our customers. So below, we've answered some of the most frequently asked questions about refunds.

How long will it take to receive my refund?

Please allow 7-10 business days for your refund to be processed and returned. If you haven't received your refund after this time frame, check with your bank or credit card company to see if the funds have been posted. If you've confirmed that the funds have not been posted, please contact us at service@eleven10leather.com so we can look into the status of your refund.

What is the refund process?

Once we receive your return, our team will inspect the items to ensure they meet our return policy requirements. If the return is approved, we will process the refund, and the funds will be automatically applied to your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.

What If My Item Doesn't Fit?

If your item doesn't fit, we will gladly exchange it for another size or style. We want you to be happy with your purchase! Please note that shipping charges may apply to exchanges.

Just send it back. We will either send you the requested size or give you in-store credit. We only provide an in-store credit or the requested size if the apparel does not fit.

We do not provide refunds for unfit clothes. Please email us at service@eleven10leather.com and send your item to the address listed below if you want to exchange it for the same item or one of a similar price. The cost of return postage is on us.

How Long Does Shipping Take?

To fulfill all orders as soon as humanly feasible, we work diligently. Your order could occasionally take 7 to 10 days to arrive. To inquire about the status of your purchase, send an email to service@eleven10leather.com.

It's Been More Than 2 Weeks; Where Is My Order!?

We appreciate your excitement and anxiousness to receive your new Eleven10 products! We are a made-to-order business, meaning we do not keep any inventory on hand.

This allows us to offer our customers a more comprehensive range of personalized options and keeps our costs down to provide you with the best possible price.

99% of the time, this is because you have ordered a hand-crafted item made to order. Please be patient; we'll get the item out to you, but we may need to give it another week or so.

Why Does My Order Say Unfulfilled?

If you see that your order says “unfulfilled” in your account, it means we've received your order and are in the process of making it! We usually complete fulfillment within 1-2 business days. You'll receive an email notification as soon as your order ships out.

This is also simply because your order hasn't left the fulfillment center. As soon as your item(s) leave the fulfillment center, you will be issued an automatic email notification with the tracking information.

Conclusion

We hope this article has answered some of your questions about our shop. If you have any further questions, please don't hesitate to contact us at service@eleven10leather.com. We're always happy to help!

If you want to see more of the frequently asked questions, you can go to this link.